Monday, December 23, 2019
At the intersection of food, influence, and leadership
At the intersection of food, influence, and leadershipAt the intersection of food, influence, and leadershipStill new to the art of deciding when to do what others ask, children endearingly learn their usual way they play games.Simon says touch your toes. Simon says do a jumping jack. Look at the sky. Laughter erupts as the pig-tailed girl eagerly looks up, then dissolves in giggles, realizing she goofed.For many of us, it was a rude awakening to become the boss. And we were leid giggling. We had imagined our new title would make us a grown-up version of Simon. So we started issuing requests. And learned fast that true power the ability to get things done through others - doesnt come on a silver platter along with the new business cards and office nameplates.The leader as hostageAs Harvard Business School professor Linda Hill puts it in her wonderful article, Becoming the BossNew managers soon learn that when direct reports are told to do something, they dont necessarily respond. In fact, the more talented the subordinate, the less likely she is to simply follow orders. (Some new managers, when pressed, admit that they didnt always listen to their bosses either.) After a few painful experiences, new managers come to the unsettling realization that the source of their power is, according to one, everything but formal authority.Or as one disillusioned manager put it in Hills article Becoming a manager is bedrngnis about becoming a boss. Its about becoming a hostage.Todays need for complex corporate collaboration is rough on those comfortable with old-style command-and-control leadership. Colleagues juggle requests not just from their boss, but from other departments, leaders, suppliers, prospects, and clients. And they frequently have great discretion in how they handle those requests. They can tackle a task today - or next Tuesday. They can dive into an assignment with great creative gusto, or just cross the ts and dot the is in a perfunctory way.Factors inc reasing that other IQ (influencing quotient)Odds are highest that people will do what a leader requests if she meets one or more the worlds most obvious power criteria if shes their boss if she has strong credentials if they know her personally and/or if she can inflict consequences for non-compliance.But there are far less blatant characteristics at work when it comes to weaving influence. If we scrutinize leaders who meet none of the above power criteria, yet who manage to change how we behave today, we stand to unearth powerful lessons on moving others in the directions wed like.Take one of my favorite behavior-changers Michael Pollan, author of The Omnivores Dilemma plus three other New York Times bestsellers. In 2010 he was the only food/ nutrition leader named to the magazines list of the worlds 100 most influential people. But his top influence credential is more personal he has changed what many of us put on our forks each day.Yet Pollan is not our boss. By his own admission , his formal credentials are sketchy (hes got no nutrition degrees or research experience). We dont know him personally, and if we dont follow the food tenets in his books, there are no negative consequences.So why is Pollans influence in the food world so strong?In How Michael Pollan Actually Gets us to Listen to Him, Christine Champagne lays out five reasons people follow Pollans advice. Three of them offer leadership lessons to those of us who scramble hard on a daily basis to enlist others to do our bidding.1 SIMPLICITY In a world of shifting, often contradictory nutritional advice, Pollan is a breath of fresh uncomplicated air. Dont eat anything incapable of rotting. Or Dont eat anything your great-grandmother wouldnt recognize as food. Think Ronald Reagan and small government. Or Steve Jobs and great product design.2 HUMILITY Pollan is clear that hes out to learn, get his hands dirty, and succeed alongside us, not to lecture us or pose as the person with all the answers. To le arn firsthand where our meat comes from, Pollan famously bought a 6-month old black steer in January 2002, then followed steer 534s life all the way to the slaughterhouse in June. As he puts it I dont think we like the voice of the omniscient I think we like much bettersomebody who is on a quest, and we want to know how it turns out. Leaders who highlight and celebrate how they and their teams are constantly learning create a great result more learning.3 DIRECT ENGAGEMENT Like many authors, Pollen admits to loving the solitude of writing. Yet like other successful leaders he pushes himself out the door (on a real and virtual basis) so others can get to know him wherever they are via Tv, magazines, at talks in lecture halls, on Twitter or Facebook, or on the street basically anywhere outside the book-writing ivory tower.Can these factors work for me?Can these 3 factors - which amplify Michael Pollans influence - make a difference for you and other leaders?Lets look at another hig hly influential voice in todays world of food drink that of Jim Koch, brewer of Sam Adams beer. Jim founded Boston Beer with his secretary in 1984 the company is now worth over $2 billion.Jim provides a living, breathing example of how leadership gains steam (or should we say, a rich head of foam?) when the three influencing factors described above are present. In a recent INC Video interview, simplicity, humility, and direct engagement are evident in spades in Jims responses.Simplicity We have a very simple rule about hiring that I think has enabled us to maintain a world-class group of people at Boston Beer Company. We never hire somebody unless they raise the average. If the answer is no, were not improving the company.Humility I never sold anything in my life until I had to put cold beer in my briefcase 31 years ago and go cold call on bars in Boston. I was scared to death. I didnt want to get out of bed the first day.Direct engagement On a new employees first day, I spend tw o hours with them first thing in the morning talking about the companys mission, cultures, and values. Then at the end of the day, Ill spend another three hours with them tasting and discussing 30 different Samuel Adams beers. After about 20 beers, people feel really comfortable asking me any question they want.Yes, one way to a man (or womans) heart is still through his or her stomach, as evidenced by the number of Dunkin Donut boxes that find their way daily into corporate conference rooms.But when it comes to influence, simplicity, humility, and engagement beat donuts and even beer hands down. (Methinks Jim Koch credits the wrong substances for building loyalty and trust in him, including the courage to ask the Chairman crazy questions on ones first day of work. )So be sure youre dishing up generous servings of simplicity, humility, and direct engagement if youd like to get more done through others.And who doesnt?
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment
Note: Only a member of this blog may post a comment.